Software Development Engineer I · Gurugram, India

• Built Support 3.0, a LangGraph agent that routes resident queries to domain agents and tools before ticket creation.
• Built hybrid retrieval with pgvector, lexical reranking, and module-scoped context, grounding responses in policies, SOPs, and FAQs.
• Added versioned prompts, image understanding, guarded ticket actions, and LangSmith tracing.
• Owned Java and Spring Boot services across 5 business domains, supporting 3,000+ daily users.

Software Development Engineer Intern · Gurugram, India

• Designed and deployed DataSense, a natural-language analytics agent querying 400+ Redshift tables and saving 20+ hours per week for 10+ teams.
• Improved complex SQL generation through schema-aware retrieval and contextual prompts.
• Improved website synchronization performance and data accuracy by 30% through query and data-processing optimization.

Software Development Engineer Intern · Remote

• Built Python and FastAPI agent workflows handling 3,000+ daily calendar conversations and contributing to 300+ monthly bookings.
• Implemented rate limiting, reliability controls, and reporting automation, maintaining 99%+ uptime and reducing manual data entry.